Thanks for your hard work guys, but I'm starting to worry...

I would like to take this opportunity to thank the folks at Nuevasync for their hard work recently; rolling out such a complicated set of services must certainly be challenging. Along those lines, let's review where they're at (please note: these reports are based on my experiences with an un-jailbroken iPhone 3GS running fw 3.0 and Google Accounts):

1. Google Calendar Sync -- Inconsistent event synchronization for recent events, events older than one year not syncing at all.
2. Gmail Push -- Miscellaneous folder syncing problems / Trash problems. Push often slower than one expects of such a service.
3. Contacts Sync - Flawless for me with almost 400 contacts

COST: $25/year -- Relatively affordable

In my line of work, I need access to many old calendar events on my phone while in the field and I receive about 50-100 emails per day which I need pushed. More importantly, I need RELIABLE access to these features. At this point I cannot rely on Nuevasync for my purposes and I cannot recommend it to others in my organization. I find this disappointing on two levels: It seems that, though very affordable, I have paid for services I have not received and perhaps Nuevasync needed more time in testing before being released to the general public for a fee.

Once again, I don't want to appear too negative... These are probably complicated services to implement when one considers that they're working with another organization's code (Google) and a myriad of different mobile platforms, and that I badly want reliable push Gmail on my iPhone (something that no other organization currently supports). Therefore, Nuevasync deserves to be applauded. But seeing as how this is a paid service, I would appreciate a reply and maybe a time frame more specific than, "sometime last week" for calendar syncing and reliable push gmail.

Thanks for your time.

Hi, thanks for your post.

1. Calendar sync more than one year back is known to not work with the iPhone at present. We expect to fix this in the next day or two. If you can't wait I'd be happy to refund your subscription.

2. Push email service has been working flawlessly since noon pacific last wednesday. All the reports of non-working push since that time that we have had have been investigated in detail and found to be device-side (devices that didn't want to enable push due to poor cell coverage or the use of WiFi).

3. There may be a specific problem affecting your account that could be investigated and resolved, however I have been unable to find a support ticket from you (I can't find your account either to check it since there is no account matching your forum details).

Note that this forum is not our support service. Support comes from sending an e-mail to support@nuevasync.com

Thank you very much for your quick response -- a rare thing from online service providers!

I realize that this is not a support forum -- actually, that's why I have chosen to post here. My intention was to summarize various other threads from around this site and to provide a uniform thread for iPhone users to keep informed on how your various services are working.

I have gleaned the information posted above from: threads in this and other forums, following your tweets on Twitter, following mentions of Nuevasync on Twitter, from private communications with colleagues of mine who also use your service, and my own personal email correspondence and service ticket. Due to this variety of sources I am unable to keep up-to-the-minute on all aspects of your service. For instance, thank you for updating me on the now smoothly functioning Gmail push service (which I'll have to wait to test until the calendar sync is working as this is equally important for me, and I can't go into the field without both working reliably). It is this variety of sources however, that mandated a unified iPhone issues thread.

I do not want my subscription fee returned, in fact, I'd be happy to pay much more. I have been summarily impressed with the low fees and high level of service your organization has provided. As I stated above, it was not my intention to be critical or negative, but rather to summarize my concerns in one place.

Thanks again for your excellent customer service.

Propofol wrote:My intention was to summarize various other threads from around this site and to provide a uniform thread for iPhone users to keep informed on how your various services are working.

Um...all the 'push posts' since we fixed the last of the push problems last week, have been saying how well it is working.
(that was just my little summary for the benefit of people reading this thread -- feel free to look back in the post history to draw your own conclusions).

In addition, over the past couple of days, we have taken the time to ask the users who opened support tickets last week if the service is now working for them. 100% of the responses said yes it is.

dboreham wrote:Um...all the 'push posts' since we fixed the last of the push problems last week, have been saying how well it is working.
(that was just my little summary for the benefit of people reading this thread -- feel free to look back in the post history to draw your own conclusions).

In addition, over the past couple of days, we have taken the time to ask the users who opened support tickets last week if the service is now working for them. 100% of the responses said yes it is.

Yikes... You have my sincere apologies if I have annoyed you -- that is not my intention, I know you're busy. If you re-read the second paragraph of my post above you'll see that due to all the sources I've been checking, I missed that Push is working much better now. Sorry -- I stand corrected.

But this is exactly why we need an up-to-date source of information on your service. Your users should not have to "feel free to look back in the post history to draw your own conclusions" -- it should be summarily posted somewhere.

Thank you again for your time.

Propofol wrote:
But this is exactly why we need an up-to-date source of information on your service. Your users should not have to "feel free to look back in the post history to draw your own conclusions" -- it should be summarily posted somewhere.

Well that's fine. Call me crazy but I'd expect someone doing so to have read the recent posts.
FWIW I did post when we fixed the last of the push issues, in the 'Service Status' forum, here : http://forum.nuevasync.com:8080/forum/posts/list/162.page

Sorry to have bothered you. Please delete this thread if you like.

I am a long time user of NuevaSycn service. I visit these pages pretty frequently. Before, when service was free majority of the posts here were extremely positive. Since the service finally became paid service I see an opposite trend. Just an observation. I guess it is in the human nature to demand more when money is involved.