http://forum.nuevasync.com/forum/posts/list/2.page JForum - http://www.jforum.net ]]> http://forum.nuevasync.com/forum/posts/preList/89/449.page http://forum.nuevasync.com/forum/posts/preList/89/449.page GMT [/quote]

I think that I may be one of the unlucky 300. Is there anything that I can do to help troubleshoot the issue?

This is essentially what's happening to me:

- Default calendar shows up completely.
- My remaining 4 show up in the list of calendars on my iphone but there are no events. Past, present, or future.
- My contacts are partially reploading, however they seem to stall somewhere around 130 out of 377.

I have tried:

- Deleting my Nuevasync exchange account and re-entering it.
- I have turned off contacts and calendars and re-enabled them.
- I have powered-down my iPhone and turned it back on.
- I have tried selecting one calendar at a time on the Nuevasync site, but the results are the same (shows up in the list but no events).
- I have tried turning off auto lock and letting the phone sit for quite a while, but it doesn't seem to make any difference.


Do you have any suggestions that I can try to help you troubleshoot the problem?


]]> http://forum.nuevasync.com/forum/posts/preList/89/457.page http://forum.nuevasync.com/forum/posts/preList/89/457.page GMT In the meantime, you should be able to fix it yourself in one of two ways:

Way #1: trigger a folder resync on our web site. This can be done on this page : https://www.nuevasync.com/PublicSite/user/service-configure.htm?page=0&svcCategory=Calendar by clicking the link 'Reset it' (you only need to click it once).

Way #2 delete the sync setup on the device and re-create it. This will also trigger a folder resync.
]]> http://forum.nuevasync.com/forum/posts/preList/89/458.page http://forum.nuevasync.com/forum/posts/preList/89/458.page GMT

Sync Status Report

iPhone (ID: Appl868369N7Y7K), sync status is: ERROR (1 minute ago)

Error Diagnosis: Unknown error : please contact support
]]> http://forum.nuevasync.com/forum/posts/preList/89/459.page http://forum.nuevasync.com/forum/posts/preList/89/459.page GMT http://forum.nuevasync.com/forum/posts/preList/89/460.page http://forum.nuevasync.com/forum/posts/preList/89/460.page GMT
If it helps... my contacts issue is probably from the same cause. It slowly loads in 50, then 100, then goes up to 132. It usually stalls there.

I'll stay tuned!

]]> http://forum.nuevasync.com/forum/posts/preList/89/462.page http://forum.nuevasync.com/forum/posts/preList/89/462.page GMT [/quote]

Disregard that bit - suddenly all 376 contacts have appeared. ]]> http://forum.nuevasync.com/forum/posts/preList/89/463.page http://forum.nuevasync.com/forum/posts/preList/89/463.page GMT
Thanks for a great service!
-Joel]]> http://forum.nuevasync.com/forum/posts/preList/89/464.page http://forum.nuevasync.com/forum/posts/preList/89/464.page GMT
All of the contacts on my Nokia have been wiped out. It happened about 8:30am Central Thursday.

At about 1:30 PM Central I realized this happened and tried doing a resync of the device.

The client says it is syncing contacts, then "complete" but no items have been synced.

My user ID is aperes.

TIA

Alan]]> http://forum.nuevasync.com/forum/posts/preList/89/465.page http://forum.nuevasync.com/forum/posts/preList/89/465.page GMT
Erp... correction... I guess my contacts synced fine, but my calendars are all empty. Sorry for the erroneous report... thanks for working on this.

-Joel]]> http://forum.nuevasync.com/forum/posts/preList/89/466.page http://forum.nuevasync.com/forum/posts/preList/89/466.page GMT [/quote]

Sounds like we're in the same boat. My contacts are working for the most part (although not solved like I first thought: some duplicates, occasionally not loading the whole list), however the calendars are dead in the water.
]]> http://forum.nuevasync.com/forum/posts/preList/89/467.page http://forum.nuevasync.com/forum/posts/preList/89/467.page GMT I know this is about six times as hairy for you guys as it is for me... if you need to look up anything in my account, my forum and nuevasync usernames are the same.]]> http://forum.nuevasync.com/forum/posts/preList/89/468.page http://forum.nuevasync.com/forum/posts/preList/89/468.page GMT http://forum.nuevasync.com/forum/posts/preList/89/470.page http://forum.nuevasync.com/forum/posts/preList/89/470.page GMT
Awesome! You guys are fantastic. Thanks for keeping us posted on how things are going... seems to me that it's rare to get this level of status updates anywhere... be it from a sync service on why it's not working, a hospital on how the surgery's going, or a chef regarding my overdue entree!

You're appreciated. ]]> http://forum.nuevasync.com/forum/posts/preList/89/471.page http://forum.nuevasync.com/forum/posts/preList/89/471.page GMT
BTW - You guys are really doing a good job! You can tell by how many people immediately miss the service you provide when there's an issue. We rely on it because it is so reliable (came out weird). Thanks for everything! ]]> http://forum.nuevasync.com/forum/posts/preList/89/472.page http://forum.nuevasync.com/forum/posts/preList/89/472.page GMT
We're planning to deploy the fix very soon. I'll post an update here.]]> http://forum.nuevasync.com/forum/posts/preList/89/473.page http://forum.nuevasync.com/forum/posts/preList/89/473.page GMT
You should be able to cure your sync by resetting the folders again. We are going to run a script to do that automatically for all the users with the problem, but that isn't quite ready.
]]> http://forum.nuevasync.com/forum/posts/preList/89/478.page http://forum.nuevasync.com/forum/posts/preList/89/478.page GMT
THANK YOU for your hard work on this issue. The prompt fix, and especially the updates while you worked on it, are very much appreciated.

THANK YOU (I know I already said that!)
]]> http://forum.nuevasync.com/forum/posts/preList/89/479.page http://forum.nuevasync.com/forum/posts/preList/89/479.page GMT http://forum.nuevasync.com/forum/posts/preList/89/480.page http://forum.nuevasync.com/forum/posts/preList/89/480.page GMT ]]> http://forum.nuevasync.com/forum/posts/preList/89/482.page http://forum.nuevasync.com/forum/posts/preList/89/482.page GMT http://forum.nuevasync.com/forum/posts/preList/89/486.page http://forum.nuevasync.com/forum/posts/preList/89/486.page GMT Hi, I think I tracked down your account. On the server, it looks to be in good shape, and syncing seems to be working ok. So this means that either a) it fixed itself since you posted, or b) the device is in a bad state but the server doesn't realize. Deleting the sync config, and re-creating it will usually get a device out of that condition.
]]> http://forum.nuevasync.com/forum/posts/preList/89/488.page http://forum.nuevasync.com/forum/posts/preList/89/488.page GMT
Should I start over again with a new NuevaSync account? I don't mind doing that if it would help. (You have made it so easy!)

Steve
]]> http://forum.nuevasync.com/forum/posts/preList/89/491.page http://forum.nuevasync.com/forum/posts/preList/89/491.page GMT http://forum.nuevasync.com/forum/posts/preList/89/493.page http://forum.nuevasync.com/forum/posts/preList/89/493.page GMT
Thanks so much for working on this issue. None of my calendar or contacts seem to be syncing since the upgrade. I had tried re-setting this morning, but I may have broken things further. Any ideas/suggestions?

Thanks so much - I love your service!]]> http://forum.nuevasync.com/forum/posts/preList/89/494.page http://forum.nuevasync.com/forum/posts/preList/89/494.page GMT
Thanks much!
]]> http://forum.nuevasync.com/forum/posts/preList/89/495.page http://forum.nuevasync.com/forum/posts/preList/89/495.page GMT
I have been experiecing "a problem". But mine is that it seems that the Iphone can not connect to Nueva Sync. Since it is not connecting it can not retrieve the information from your server or database.

I try to go online and get into my account and it tells me the user is not valid nor the password. I did try setting up a new account but was'nt able to do so since the email I need to sync it is in use... by my account...

PLease help and let me know how to fix this,

Thanks,

cr]]> http://forum.nuevasync.com/forum/posts/preList/89/522.page http://forum.nuevasync.com/forum/posts/preList/89/522.page GMT http://forum.nuevasync.com/forum/posts/preList/89/524.page http://forum.nuevasync.com/forum/posts/preList/89/524.page GMT ]]> http://forum.nuevasync.com/forum/posts/preList/89/539.page http://forum.nuevasync.com/forum/posts/preList/89/539.page GMT http://forum.nuevasync.com/forum/posts/preList/89/540.page http://forum.nuevasync.com/forum/posts/preList/89/540.page GMT it used to work fine but a few days ago... it's like this... downloading forever...and i always have to interrupt and my phone's contact list results INCOMPLETE... lots of people not there...much less than 293... sorry if i'm asking something stupid but it never happened before! my phone is nokia 5800xm and my username is vinicius0881 thanks in advance]]> http://forum.nuevasync.com/forum/posts/preList/89/1430.page http://forum.nuevasync.com/forum/posts/preList/89/1430.page GMT My contacts sync fine but the calendar is empty on the device (HTC TD).
I have reset the phone... removed the server settings and re added them.... i have also used the reset data option on the website.
I have even disabled the calendar service and then enabled it again (i also authenticated with google again)....
So im kind of lost now how do i get my calendar back ]]> http://forum.nuevasync.com/forum/posts/preList/89/2130.page http://forum.nuevasync.com/forum/posts/preList/89/2130.page GMT