Unusually Slow load times and not true push

Hi,
I signed up for the premium service so I can get google apps mail push on my iPhone I noticed two things:
1. It takes much longer to load an email or populate a folder or inbox then with the regular iphone gmail settings
2. It can take up to 10 minutes to "push" an email to my iphone.
Anyone else having similar problems?

bob111 wrote:Hi,
I signed up for the premium service so I can get google apps mail push on my iPhone I noticed two things:
1. It takes much longer to load an email or populate a folder or inbox then with the regular iphone gmail settings
2. It can take up to 10 minutes to "push" an email to my iphone.
Anyone else having similar problems?

YES!!!! \

I made a similar posting right after you....

Regarding nr. 2: I just sent a test message to myself. It took exactly 6s. A few hours ago, I clocked one at about 35s.

Chris

I am watching my gmail screen and my iphone, I have one right now that is fourteen minutes and still not pushed.
To add to my woes: gcal doesn't sync until I open it.
I hope we get good service on these issues now that we are paying customers.

bob111 wrote:I am watching my gmail screen and my iphone, I have one right now that is fourteen minutes and still not pushed.
To add to my woes: gcal doesn't sync until I open it.
I hope we get good service on these issues now that we are paying customers.

I am in the same boat....a couple hours ago it took no less than 10seconds to push....I went on the Howard forums and started bragging what an amazing service this is...now it's slower than push! AND unreliable. I feel like a fool!!

Not had a 100% perfect service so far. Have had to go in the mail app twice so far and manually refresh. I wondered if it was the iPhone playing up but it sounds as if its not!

I certainly don't expect the service to be this troublesome forever and realistically, NS probably doesn't expect people to continue paying for a troublesome service. That being said, I have no doubt NS will make improvements as needed to get the performance up to speed. While I, personally, am not intending to "jump ship" anytime soon over the poor performance today, it might be nice to hear an official statement as to what issues are causing us trouble and when we might expect a fix. On the other hand, maybe we're not hearing anything because they are deep in the process of fixing it as we speak.

MrBlippy wrote:I certainly don't expect the service to be this troublesome forever and realistically, NS probably doesn't expect people to continue paying for a troublesome service. That being said, I have no doubt NS will make improvements as needed to get the performance up to speed. While I, personally, am not intending to "jump ship" anytime soon over the poor performance today, it might be nice to hear an official statement as to what issues are causing us trouble and when we might expect a fix. On the other hand, maybe we're not hearing anything because they are deep in the process of fixing it as we speak.

I share the exact same sentiments...

As do I.

I am discouraged, because I have spent all day on this....I've decided to de-activate exchange on my phone and reactivated standard IMAP.

It is simply TOO slow! The straw that broke the camel's back is when I went to look at "sent" mail on the phone, the emails that were there disappeared, and it took more than 5 mins for it to refresh them while I kept the phone from sleeping the whole time...

When I reactivated IMAP, the same task took less than 10seconds....as I'm sure you all know....

Push is WAY too inconsistent, sometimes never comes, other times 5 seconds!

I've found that when an email is deleted from the google apps/gmail interface, it gets stuck in the phone. At which point no more emails get pushed, until you de-activate then reactiveate mail in the exchange settings.

Daveb. - Please keep up the good work, and let us know when things are all fixed at which time I will take advantage of my 1st year's subscription. Thanks!!

Hey there folks. I haven't been reading the forum for much of today because I've been head down investigating reports of high push latency (or no push).

The executive summary of today's work is that there are now a few known causes for push failure that we hadn't seen before today (yesterday's world-wide folder renaming saga took the attention away from this side of the house for a while).

Cause #1: Really big folder syncs. If you turn on 'sync all my mail' on the phone, then it'll ask us to send all the message headers (in the case of the iPod touch it takes a crack at downloading all the bodies too!) for every folder you open (or every folder marked for sync in the case of Windows Mobile). This can turn into a lengthy an ultimately futile exercise, trying to suck large amounts of data, with many network round trips, onto the device. Even worse, this train wreck can unfold without the user being aware. The iPhone for example will sync at will, without notifying the user (the whirring gears have only a tenuous relationship with actual sync activity). This is where push comes into play: the device may be syncing folders for literally tens of minutes, and meanwhile push will not work. This is not easily evident to the user however.

Cause #2: A bug in our polling code. The service will poll for changes to sources for which it either can't, or for some reason won't, do real time change notification. One example is Google calendars, which have to be polled for changes. Another is excess mail folders (the service is configured by default to only monitor up to two folders, to avoid the risk of triggering GMail's connection limits. Any additional folders requested for push will be polled regularly). We discovered that there is a bug where if a new 'push' mail message is detected during one of these polling cycles, we drop the event and the push update is not done. This issue only shows up for people with accounts that have long polling cycles (otherwise the chances of a message arriving during the poll cycle is pretty small. We were able to identify this problem thanks to a user that had monitored 20+ mail folders and a decent pile of calendars. This meant that there was a roughly 30% chance of missing a push event on their account.

Cause #3: Some problem that lies either in the device or the cell data network, or potentially in our data center infrastucture somewhere. We've only confirmed this syndrome on one account so hopefully it's not common. What we're seeing is the service apparently behaving correctly: it sends the push response to the device. However the device never comes back to pick up the data.

We have fixes addressing Cause#1 and Cause#2 in tonight's code push. Cause #3 is still under investigation.

It may be worth mentioning that we have extensive operation tracing facilities in the service. These get turned on automatically when you upgrade to premium status (and will be turned if after a few days you don't report any problems). We don't have the hardware horsepower to do this for all free users, which is why it's a premium only feature. Anyway, this means that if you send support a message saying that at 10am exactly you received an e-mail in Thunderbird, and your iPhone didn't get it for another six minutes, we can go and see exactly what happened, retrospectively. So it's worth sending in reports, we don't just shrug and say who knows what happened. This is what we've been doing today-- tracing the sequence of events surrounding each of several reports of lost push.

Hope this sheds some light on things.

Thank you for this....I belive I am suffering from Cause 1 & 2. Looking forward to trying things out later tonight.

Muzzman1 wrote:Thank you for this....I belive I am suffering from Cause 1 & 2. Looking forward to trying things out later tonight.

Yes, it should be quite interesting. btw we used your sync traces to get some of the performance profile data, and to diagnose one of the bugs.

I'm experimenting the same issue here: at times, I get mail push in matter of seconds, couple of minutes or never (well, I read them via Mac after 10 minutes since I have to read and answer...

.
Since I'm italian, your night on which you push your ironed out code should be my morning (this means starting now and for 8 hours or so); therefore, on my afternoon (good morning, America!) I could be able to see some improvements, if any.

I'd like to publicly thank all you guys@Nuevasync, since your support in this first public release phase is fast and committed. As a relatively small company, I understand you hadn't all the power to conduct extensive beta testing with thousands of people, as major players in this market can. Nonetheless, I'm satisfied with finally having a push mail on my iPhone, confident that it will be constantly getting better.

I'll report back on your "tomorrow" (my evening).

Maybe some updates are happening at this time 2pm PST on 7/8, but I have sent 4 test emails on separate occasions, and none of them pushed to my phone. The only way to retrieve them is to open the mail app at which time they populate my inbox.....

.....gulp!!

Dave?, what's your take on this?

Please know that I also switched my days to sync from 3 to unlimited. Each folder has successfully updated correctly in timely manner. I'm pretty certain the phone isnt busy trying to sync folders, thereby interrupting sync functions...

Any Ideas?